Because we sell digital goods, the rules are simple: once an item is delivered, it cannot be returned or reversed. Here is exactly when we issue refunds.
Key rule: Digital top-ups and gift cards are non-refundable once delivered, because the credit is already added to the target account and cannot be reversed.
1.When we issue a refund
We failed to deliver — the item was not delivered within a reasonable time and we could not complete it.
Order cancelled before delivery — you cancelled and the item had not yet been delivered.
Out of stock — the item became unavailable and could not be fulfilled.
Duplicate charge — you were charged more than once for the same order.
2.When we do not refund
Wrong Player ID / account details — the item was delivered to the ID or account you provided, even if it was incorrect.
Delivered successfully — the top-up or gift card was delivered to the correct account.
Change of mind — after a digital item has been delivered.
Third-party issues — problems on the game, wallet, or gift-card issuer side that are outside our control (for example, account bans or regional restrictions).
3.Incorrect Player ID — please double-check
Before you complete checkout, please verify the Player ID, account email, or other identifier is correct. Items delivered to a wrong ID cannot be recovered or refunded. If you notice a mistake, contact support immediately before your order is processed.
Include your Order ID (from your order receipt) and a short description of the issue.
We review requests within 1–2 business days.
5.Refund method & timing
Approved refunds are returned to the original payment method (JazzCash) where possible. Depending on JazzCash and bank processing, the amount may take 3–10 business days to appear.