Privacy Policy

1.Introduction

We respect your privacy. This policy explains what data we process, why, and the choices you have. By using our website or placing an order, you acknowledge this policy.

2.Data controller

VERTEX LABS operates vertexserviceslabs.store. For privacy questions, contact us at hello@vertexserviceslabs.store.

3.Information we collect

• Order details you provide at checkout — name, email, phone number.
• Delivery identifiers needed to fulfil your order, such as Player ID, game account, or gift-card contact email.
• Transaction details processed through JazzCash (order reference, amount, payment status).
• Technical data that may be logged by hosting — IP address, browser type, pages visited, timestamps.

We do not store full card or wallet credentials. Payments are handled by JazzCash's secure gateway.

4.How we use information

• To process and deliver your orders (gaming top-ups, gift cards).
• To respond to inquiries and support requests.
• To verify payments and prevent fraud.
• To comply with legal, accounting and security obligations.

5.Cookies & analytics

Our site may use essential cookies required for basic operation (for example, to keep your cart). We do not use advertising trackers. You can control cookies through your browser settings.

6.Sharing your information

We do not sell your personal information. We may share data only with:

• Payment processors (JazzCash) to complete and verify transactions.
• Hosting and delivery providers needed to operate the site and fulfil orders.
• Authorities when required by law or to protect rights, safety and security.

7.Retention

Order records are kept as long as needed to fulfil orders, provide support, and meet legal/tax obligations (typically up to several years). You may ask us to delete data where we are not required to keep it.

8.Security

We use reasonable technical and organisational measures to protect personal data, including HTTPS and access controls. No method of transmission or storage is 100% secure.

9.Your rights

Depending on applicable law, you may have rights to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, email hello@vertexserviceslabs.store.

10.Children's privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will delete it.

11.Third-party links & media

Our pages may load fonts or assets from third-party providers, which may process technical data under their own policies. External links are not covered by this policy.

12.Changes to this policy

We may update this Privacy Policy periodically. The "Last updated" date reflects the latest revision.